Home Depot Curbside Pick up Review (good experience) - RedFlagDeals.com Forums (2024)

In case anyone else was wondering how curb side pickup was going for home depot here's my experience.

I was in the middle of changing my toilets' and was missing some waterlines and anchor bolts unfortunately. As a result I put in my online order for an in-stock item at both the Hwy 7 and Bayview store and the Hwy 7 and woodbine store. The stores were able to confirm pick up within 3-4 hours on a weekend which I thought was great! I showed up to the store and filled out a online form from the confirmation email telling the store I have arrived, parking number, car colour and model and things went very smoothly. Staff brought out item and checked ID and I was on my way.

My experience with my local HD has been top notch and I have ordered multiple times especially in the past summer/fall (I haven’t entered the store since March). I have been able to do the curb side pickups within a few hours of placing the online orders. Lowes on the other hand has been almost nightmarish. Two times that I ordered, I had to wait weeks for the pick up email to arrive. Rona was only slightly better.

OTH, I still remember when the pandemic started in March, for a few days I had issues with the HD website and was not able to add stuff in my cart. Customer service was also of not much help stating that they were aware of the issue and had escalated it. But once they sorted out whatever the issue was, it’s been a smooth sailing so far.

Finally some positive experience

That's great to hear.

Will def consider making purchases from them in the future

My experience with Home Depot curbside was slow. The product I ordered was in stock at the store location however when I ordered it on line it was shipped from their main warehouse. had to wait 10 days before i got what i ordered when all along it was is stock at the store.

Even when the item was at the store it took 2 days before I got an email for pickup

I should of gotten it from Amazon. You know the whole thing that pisses me off is the fact that I'm trying to support local business that are closed but open for curbside but I have been very disappointed thus far

1 star out of 10.

My two experiences in January so far have been pretty positive. Got an email within three hours of my online order that it was ready for pickup. First time (a weeknight), after clicking the email link to tell them them my parking spot number, the employee was delivering my order to my car in about five minutes and I was quite impressed. Second time (a Saturday afternoon), they were busy and I got into the last designated parking spot and had to wait about 20 minutes (which isn't too bad, all things considered). Others were circling around, waiting for a parking spot to open up.

It seems they've learned their lessons from last spring/summer. Just have tons of employees delivering orders to the parking lot. I think in the spring, everyone was unprepared and they only had normal customer service employees and maybe a couple more people, delivering orders. I'm guessing they now hired a bunch of minimum wage workers or reassigned all available employees to deliver orders.

Anyway, kudos to HD. This is the way curbside pickup should be working (at least for people with cars and data on their phones).

jm1 wrote: ↑My two experiences in January so far have been pretty positive. Got an email within three hours of my online order that it was ready for pickup. First time (a weeknight), after clicking the email link to tell them them my parking spot number, the employee was delivering my order to my car in about five minutes and I was quite impressed. Second time (a Saturday afternoon), they were busy and I got into the last designated parking spot and had to wait about 20 minutes (which isn't too bad, all things considered). Others were circling around, waiting for a parking spot to open up.

It seems they've learned their lessons from last spring/summer. Just have tons of employees delivering orders to the parking lot. I think in the spring, everyone was unprepared and they only had normal customer service employees and maybe a couple more people, delivering orders. I'm guessing they now hired a bunch of minimum wage workers or reassigned all available employees to deliver orders.

Anyway, kudos to HD. This is the way curbside pickup should be working (at least for people with cars and data on their phones).

The first lockdown was during the busiest time of the year for Home Depot (spring). This one is at the slowest (winter) and I think that's making a big difference.

They do seem to have better procedures in place now though.

Have been using Home Depot curbside since last summer and have been a good experience in general.
They should make curbside pickup a permanent option for people that wants a quick shop and go experience.

Oher stores with good curbside pickup:
Ikea North York also have a great curbside pickup system typical wait time 5-10 minutes and you just text the order#, name and parking spot.
Walmart also have a good pickup system thats been in place for years
Superstore/Loblaws

Bad curbside pickup:
Ikea Vaughan: no automated system, roll down your window shout your order number.
Crappy tire, no automated system have to roll down your window

explorer11 wrote: ↑My experience with Home Depot curbside was slow. The product I ordered was in stock at the store location however when I ordered it on line it was shipped from their main warehouse. had to wait 10 days before i got what i ordered when all along it was is stock at the store.

Even when the item was at the store it took 2 days before I got an email for pickup

I should of gotten it from Amazon. You know the whole thing that pisses me off is the fact that I'm trying to support local business that are closed but open for curbside but I have been very disappointed thus far

1 star out of 10.

This can happen when you select "ship to store" instead of "pick up" or something like that. I made that mistake once.

If you want real fast, go to a home hardware. Call them and they'll pick your order right there.

http://www.heatware.com/eval.php?id=14378
YNWA

My experience with HD has been absolute trash. At one point I waited in my parking spot for 40+ minutes and then just drove off. They called me about 20 minutes later saying the just missed me. I think that was for some furnace filters. Only thing could say to me was that they were having computer issues. I guess the just figured it was too much work to come out an tell us that so we could decide if we wanted to wait around for an hour or not.

My second experience with them was only about 25 minutes, so better I suppose. They are near bottom of my list for store I'm shopping at right now. Only store worse than HD is Sportschek which is odd because Canadian Tire has been really good. I'll check home hardware / canadian tire first, Lowes, Amazon, Walmart then Home Depot.

I just picked up my 12v ridgid drill driver set from the $74 thread

I have to say much better experience now than the last few times (it got better over time)

Though a couple next to me was already there and they brought out my order ahead of them. I’ve had that happen to me for other curbside so I would call again to ask why is it out of order and not first come first serve and they would quickly bring my stuff out.

Toronto Stockyards
Order Placed Sat at noon
Order ready email Sunday 11:30 AM
~23.5 hrs to fill

Arrived Sun @ ~1PM
Completed online form on arrival with parking #, vehicle etc.
Waited about 10 min. - Probably quicker than going in store and buying it myself if the store was open.
Overall good experience.

They didn't look extremely busy, but there was activity.
The online form was a bonus when compared to Canadian Tire where you had to call a # provide all the details & wait.
I noticed both give you a QR code. Too bad you couldn't drive up like a drive through, scan it and then go to whatever parking spot they tell you to wait at.

Drove past a WalMart on the way home - huge lineups.
As for Store lineups - I don't understand why you can't drive up and get a ticket # like in the old days at the meat counter. You know the little paper tags you get & wait for your # to show up on the wall.
You could park and wait until you number shows up on a screen somewhere. That would prevent too many people being forced to line up outside in inclement weather.

Since there is a thread...here is my recent HD experience...

I needed some plumbing / faucet hardware components. Leaky faucet and all. Simple enough...I just needed a washer and a new aerator.

I ordered online to the Richmond Hill store for pickup. I ordered at night, and the next morning my order was cancelled. They did not really give a reason in the e-mail. It said that if I didn't cancel it, it was cancelled by the store...and that was pretty much it. I checked the store inventory as stated on the HD website and it still said there was stock, although it was just a handful of washers in stock...still it had stock.

I ordered it again that same morning for pickup at the next closest store to me -- in case the Richmond Hill store staff did not want to fullfill it -- This one went through and I was able to pick it up that afternoon.

Arrived at the parking lot...followed the signs for entry and exit to the area...parked in a designated spot. Clicked on the "I AM HERE" button in the e-mail...waited a few minutes and I got my order.

Other than the first cancellation, this was painless.

For me I've had minor issues placing orders on their website (hitting continue before the place order step would do nothing a couple times) I've had nothing but good service in the 8-12 orders placed in the last 2 weeks for curbside pickup.

Then again I haven't had many issues with any of the curbside pickup stores