PAYMENTS, PROCESSING & SHIPPING & MORE
Can my coupon be combined with other offers?
Our coupons and promotions cannot be combined with on-sale items. If a coupon code doesn’t work with your checkout, check to see if the product was already on sale, is a Bundled deal, or is Mix & Match. These products are already discounted and can’t be further reduced. We will not honour coupons that are used in error.
What information do I use in my Interac E-Transfer when sending payment?
Your E-transfer should match the information on the Order confirmation screen. You can see this once an order is place and it will also be sent to your email.
After placing your order, send an E-Transfer to the following Email:
acecosmetics2020@gmail.com
Question: Order number
Secret Answer: flower
Notice: Do not mention weed, cannabis or green in our name or we will be unable to accept it.
How long does it take to accept my Interac E-Transfer and process the order?
If an order is received through the night or in the morning, it will likely be shipped same day. However due to high amount of orders it can be delayed till the following day. Cut-off time on accepting payment tends to be close to 12PM EST.
What if my payment hasn't been accepted yet?
Please note that we do have a cut off time which tends to be close to 12PM Eastern time. Any transfers received after this will be accepted the next day and shipped although some days orders can be processed the same day depending on the amount orders to be fulfilled.
If it has been days since you sent your transfer, please cancel and resend with the same information.
How long does it take for my order to be shipped after payment is processed?
High420.net ships out the same day the payment is processed, however in some cases there might be a high volume of orders causing a product to be out of stock delaying the shipping till the next day.
How long does shipping usually take to arrive?
1-3 Business Days.
What are your shipping costs and options?
High420 offers the lowest flat rate in the industry. We offer one flat shipping fee of $13.95 for our standard shipping option, which is Canada Post's XpressPost delivery service.
We currently offer Free XpressPost shipping on all orders with a minimum subtotal of $125, including with any discounts applied to the order.
Please note: Your subtotal must be a minimum of $125, which includes any discounts applied and subtotals do not include the actual shipping charge. If you choose to apply a discount which brings your subtotal below $125, our Free Shipping promo will not be eligible.
*We no longer require a signature for every delivery due to COVID-19 Canada Post does a safe drop or will leave a slip requiring pick up at your nearest location.
If you would like a signature please request it in your notes on your order.
Please note: We do require signatures for every order $420.00+ we will not take responsibility for any package that is not delivered to the customer, either due to it being lost, stolen, an issue with Canada Post, or for any other reason, if a delivery with no signature is requested and provided to you as per your request, hence we require a signature for larger orders.
What should I do if I receive a damaged or wrong product?
Please send high420canada@gmail.com an email with the following:
- Your Order # and Name
- The Date you received your order and the problem.
We have to report the issue to management to have this resolved correctly. This process itself may take 1-2 business days.
What if a product is out of stock or on backorder?
If an item is backordered or out of stock, High420.net reserves the right to send out a replacement product at the same value or above, without notice, at our discretion.
Which provinces/cities do you ship to?
We ship to any address within Canada including, but not limited to:
- British Columbia ( BC )
- Alberta ( AB )
- Saskatchewan ( SK )
- Manitoba ( MB )
- Ontario ( ON )
- Quebec ( QC )
- Newfoundland – Labrador ( NL )
- Nova Scotia ( NS )
- New Brunswick ( NB )
- Prince Edward Island ( PEI )
- Yukon Territory ( YT )
- Northwest Territories ( NWT )
- Nunavut ( NU )
Including the great cities of:
- Toronto
- Montreal
- Vancouver
- Calgary
- Winnipeg
- Halifax
- Ottawa
- Edmonton
- Quebec
- Fredericton
- Saskatoon
- Whistler
- & Anywhere else within Canada
